Menus instead of answers
Button trees cover the questions someone guessed in advance. Customers type their own, get stuck and leave the chat.
AI chatbots for Messenger and Viber
Customer service that answers on Messenger and Viber, day and night.
We build AI chatbots that answer from your own products, prices and policies, take orders and bookings, and hand the conversation to your team when a person should take over.
Why most business chatbots disappoint
Answers nobody checked
A general AI model left on its own invents prices, stock and policies. One wrong promise costs more than the chatbot saves.
No way to reach a person
Complaints and complex orders need your staff. Without a clean hand-over, the customer repeats everything or gives up.
Every channel is a separate project
Messenger, Viber and the website each get their own tool and their own answers, and nobody keeps them in sync.
AI customer service on the channels your customers use
One assistant, trained on your own information, answering on every channel you choose.
Facebook Messenger chatbot
Answers on your Facebook Page and Instagram, including chats that start from your ads, within the rules Meta sets for automated replies.
Viber chatbot
A Viber business chatbot set up with Viber on commercial terms, for customers who prefer Viber to Messenger.
Website chat
The same assistant on your own site, where it can also capture leads and book appointments straight into your calendar.
Hand-over and reporting
Conversations pass to your team with the history attached, and a weekly summary shows what customers asked and where the bot fell short.
How we build your chatbot
Collect what it should know
Products, prices, policies and the questions your team answers every day, from your documents, website and past chats.
Design the conversations
What the bot may answer, what it must hand over, and the tone it uses in English, Filipino or Taglish.
Test with your team
Your staff try to break it before customers see it. Wrong or missing answers are fixed at the source.
Launch and improve
We go live channel by channel, review conversations every week and keep its information current.
Examples of what an AI chatbot takes over
Product and price questions
Before: the same questions answered by hand all day. After: instant answers from your current price list, at any hour.
Orders and order status
Before: staff check spreadsheets to tell customers where an order is. After: the bot looks it up and replies in seconds.
Appointments and reservations
Before: back-and-forth messages to find a slot. After: the customer picks a time in the chat and gets a reminder.
Leads from ads
Before: ad enquiries wait until someone is free. After: every enquiry is answered, qualified and passed to sales.
Questions we often hear
Will the chatbot make up answers?
It answers from the information you approve, and when that information does not cover a question it says so and hands over to your team instead of guessing.
Can it reply in Filipino and Taglish?
Yes. It understands English, Filipino and Taglish, and replies in the language and tone you choose for your brand.
Are there platform rules or fees we should know about?
Meta limits when an automated reply may be sent on Messenger, mostly to a window after the customer last wrote, so we design around it. Viber charges businesses a monthly fee for chatbots and for messages the bot starts. We explain the current rules and costs for your channels before you commit.
Do you also support WhatsApp and Instagram?
Yes. Instagram runs on the same Meta platform as Messenger, and WhatsApp allows chatbots that serve your own customers, such as support, orders and bookings.
What happens to our customers’ data?
We design the chatbot under the Data Privacy Act: it collects only what the conversation needs, conversations are stored where you control them, and access is limited to your team.
Answer every customer, even after hours.
Book a discovery call. We will look at the questions your team answers every day and show what a chatbot can take over.